lemon Support
How can we help?
Find answers about accounts, safety controls, purchases, permissions, and privacy. For account-specific help, contact our support team.
Frequently asked questions
I cannot sign in to my account
Confirm that you are using the email address registered with lemon and check your connection. If the problem continues, email support with your registered email address and a screenshot of the message you see. Never send us your password.
How do I report or block someone?
Open the member's content or profile and use the More menu to access Report or Block. You can review blocked accounts from Me > Block list.
I purchased Coins but did not receive them
Keep the app installed and confirm that the purchase appears in your Apple purchase history. Then contact support with the approximate purchase time, Coin pack, and your lemon user ID. Do not send card information.
How do Apple purchase refunds work?
Coin purchases are processed by Apple. Refund eligibility and decisions are handled under Apple's policies. Visit reportaproblem.apple.com while signed in with the Apple Account used for the purchase.
Why does lemon request camera or microphone access?
Camera and microphone access support voice and video features. lemon requests access only when a related feature needs it. You can change permissions at any time in iOS Settings.
How do I delete my account?
Submit a deletion request from Me > Feedback in lemon or follow the instructions on our account deletion page. We may ask you to verify account ownership before processing the request.